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We are committed to offering our customers the finest products available. If you feel the products you received from soignenails.com do not meet this expectation, you may return, within 14 working days from delivery, any item in its original condition for a full refund. Refunds will only be made against the original credit/debit card used.

We only accept to return the faulty or incorrect item.

We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature on receipt).

The funds can take up to 14 working days to appear in your account depending on your bank/card issuer.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.

 

NON-RETURNABLE PRODUCTS
Soigné Gift Vouchers and ‘free’ items cannot be returned within the terms of our refund policy. Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty or damaged goods.
 

HOW TO RETURN YOUR ITEMS:

Return your items by post.

Please return your items in a securely sealed parcel, including the original dispatch note and a completed returns form. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature on receipt).

The return delivery address is:

SOIGNÉ NAILS - PICKIT AND PACKIT

Bay A, Anglesey House,
Anglesey Road,
Burton on Trent,
DE14 3LX

 

When you return your order, just pop your returns note in the parcel with the following details marked on it:

  • Your order number
  • Reason for return
  • Which items you’d like exchanged or refunded